Terms and conditions for Realo Pro™

  1. Realo NV with headquarters at Poel 16, 9000 Gent, Belgium, company registration number 0543.772.595 (hereinafter 'Realo') will in the manner specified in the order offer a service on the mobile applications, websites and web services Realo based on the data being transmitted in the agreed manner to Realo. The client is solely responsible for the accuracy and completeness of the transmitted data. The degree of availability and performance of the publications may vary depending on the circumstances and Realo reserves the right to modify the manner / place of publication. The agreement between Realo and the client is binding upon confirmation of the order by Realo.

  2. Realo will bill in the beginning of the subscription and on renewal. All prices are VAT excluded. Realo will bill you monthly or yearly, as indicated on the order form. In case of a link with a software agency, the cost that is charged by the software agency will be charged to the agency. This will be done on a quarterly base. The payments will be done by bank transfer on the account number BE86 0689 0501 2350, BIC GKCCBEBB with a mention of the invoice number. All invoices will be paid to Realo within 30 days after the invoice date. If the payment is not done within this period, we have the legal right to charge an interest of 1% starting the first day of the month. Next to that, in case of a bad payment or no payment, Realo has the right to delay or cancel all running orders and to stop all collaboration immediately and require a standard conventional compensation of 10%, with a minimal amount of EUR 40,00 due to of the extra administrative costs because of the non-payment. All possible bank costs, related costs and VAT will be charged to the agency.

  3. The agreement is for an indefinite period unless otherwise stated on the order form. The parties may terminate it by giving 30 days is observed, the fixed-term contract shall be automatically renewed unless notice of termination at least 30 days before the end of the period. The denunciation by the client is done via e-mail to support@realo.com. Realo is also entitled to terminate the agreement immediately provided a simple notification to the client in the case of persistent non-payment of two or more monthly bills.

  4. The client undertakes that the information they publish on Realo is truthful. Realo reserves the right to change or remove incorrect information or to terminate the contract free of charge in the event of persistent problems or complaints.

  5. Realo is not liable for force majeure delaying the implementation of this agreement or prevent this is any circumstance that is reasonably beyond the control of realo. Are i.a. but not exclusively considered as force majeure: strikes, natural disasters, flood, fire, occupation, extreme weather conditions, government regulations, technical defects. Realo should not provide proof of unforeseeable or unavoidable nature of the circumstances.

  6. Realo is not liable for services provided by the client. The client is not liable for the services provided by realo. The total liability between the parties to a faulty or incomplete implementation of the agreement is limited to a maximum amount of € 5,000.00 in principal, interest and fees, except for fraud or willful misconduct. Any liability for consequential damages, economic damages, consequential damages, lost profits or loss of investment is expressly excluded.

  7. Parties will implement this Agreement with due regard for the confidentiality of the client. They undertake to make both confidential information they acquire during and after the termination of this Agreement for a period of 2 years to use during the execution of this agreement or knowledge, except with prior written consent of the person this confidential information released or the person from whom they obtained confidential information.

  8. The client hereby expressly consent to realo the name, the logo, the pictures of the real estate agency or its agents, the satisfaction scores, customer references, the time between the publication and launch of brokerage and transaction, the number of transactions, the success rate and useful data and statistics related to the real estate agency and its agents can use on the realo platform (website, mobile application, data tools & API) that is made available to third parties.

  9. These general terms & conditions control the full contractual relation between Realo and the client, with exception of the general terms & conditions from all previous negotiations and documents between these parties and about the services in question. Every change, discrepancy or addition must be part of a written statement. The fact that Realo does not make use of it rights coming from the general condition, cannot be seen as if Realo looses its future right to do make use of this right. Every dispute about this agreement is controlled by Belgian law and shall be settled under Arbitration Rules of the CEPANI, by one or more arbritrators appionted in accordance with these regulations.

  10. Immoweb NV, with registered office at Wolstraat 70, 1000 Brussels, Belgium, processes your personal data in order to be able to offer you the products and services of Realo NV, with registered office at Poel 16, 9000 Ghent, Belgium, and, if you choose to do so, to assist you in concluding an agreement with Realo NV. This concerns in particular data such as your name, your contact details, your professional data and data concerning our customer relationship with you. For these processing operations, both Immoweb NV and Realo NV are data controllers and you can contact either organization for more information or to exercise your rights. For such processing, we invoke our legitimate interest to be able to offer you these products and services and rely on the execution of the agreement to, when you place an order, pass on your personal data to Realo NV as well as to further process your personal data as part of normal customer management. Your personal data will be kept for as long as you are our customer and for ten years after the termination of our customer relationship with you. Your personal data will be passed on to the IT service providers we use in the context of our business operations as well as to Realo NV when you place an order. These processing operations take place exclusively within the European Union. You have certain rights with regard to these processing operations, for which we would like to refer you to our privacy notices which can be found in the following places:

  11. Realo reserves the right to modify the configuration and content of its website at any time. Realo also reserves the right to unilaterally change the content of the Terms and Conditions and/or its tariffs, annually or at any other time, to comply with new legal or regulatory obligations or changed market conditions. Notification will be made by sending the amendments to the Terms and Condions or the amended articles on a durable medium (e.g. e-mail) indicating the effective date of such amendments. Realo may apply a longer cotification period, taking into account the nature of the changes made. If Realo notifies such changes, the customer has the right to terminate the contract in writing within the notice period given by Realo. If the customer does not terminate the contract within the notice period specified by Realo, the amended contract is deemed to have been tacitly accepted by the Customer. Furthermore, the affected customer may at any time, in writing or by a clear affirmative act, waive the notice period granted by Realo.